Information you share with us
When you submit an appointment or enquiry form, we collect the information you provide, such as your name, phone number, area of concern, and preferred appointment time. Depending on the form, you may also provide an email address, location, appointment date, or a message. We also record the enquiry source and consent information submitted with the form. Please avoid including medical records or other sensitive details that are not needed to arrange your visit.
How we use your information
We use enquiry information to contact you, respond to your questions, arrange or confirm appointments, and understand the care you are seeking. Website usage information helps us understand how visitors use the site and measure the performance of our advertising. Submitting an enquiry does not confirm an appointment; our team will contact you to arrange it.
Cookies, advertising, and website analytics
This website includes Google Ads tags for advertising and conversion measurement, and Microsoft Clarity for usage analytics, including interactions and session recordings. These services may use cookies or similar technologies and process information such as your IP address, browser, device, pages visited, and interactions. You can manage or block cookies in your browser settings. Some third-party services may still receive technical information when their scripts load.
Service providers and external content
Appointment enquiries are stored in our website database and may be sent to TeleCRM when that integration is configured, so our team can manage follow-up. Hosting, database, analytics, and advertising providers may process information as part of providing their services. Pages may also load externally hosted images, Google Maps, or YouTube content. These providers may receive technical information when their content loads and handle it under their own privacy policies. Information may be processed outside your location depending on the provider.
Keeping and protecting information
Enquiry information is retained to support appointment follow-up and related administrative needs. Retention can vary depending on the enquiry and any applicable record-keeping requirements. No website or electronic transmission can be guaranteed completely secure. Contact us if you have questions about information we hold or wish to request its deletion.
Your choices and privacy requests
You can contact us to ask about your personal information, request a correction or deletion, or ask us to stop contacting you about an enquiry. We may need to verify your identity before responding. Requests are considered in light of applicable obligations and information we need to retain. Browser privacy settings can also help you manage cookies and tracking.
Children’s information
A parent or guardian should contact us when arranging care for a child. If you believe a child has submitted personal information without appropriate involvement from a parent or guardian, please contact us so we can review it.
Changes to this policy
We may update this policy when our website or information handling changes. The updated policy will appear on this page with a revised date.
Contact us
For privacy questions or requests, contact Southern Spine, Hyderabad: