Cancellation & Refund Policy

01Overview

This policy explains how you can reschedule or cancel an appointment with Southern Spine, Hyderabad, and when a refund applies. It covers the consultation and spinal assessment, treatment sessions and session packages, and home physiotherapy visits.

02Rescheduling an appointment

• You can reschedule an appointment free of charge by calling us at least 24 hours before your scheduled time.
• Requests made with less than 24 hours’ notice will be accommodated where a slot is available.

03Cancelling an appointment

• To cancel, please call +91 94641 08108 or email info@southernspine.co.in, ideally at least 24 hours before your appointment.
• If you do not attend a booked appointment without letting us know (a no-show), any advance payment for that appointment may not be refundable.

04Consultation fee (₹499)

• If you paid the consultation fee in advance and cancel at least 24 hours before your appointment, you can choose a full refund or move the payment to a new appointment.
• Once the consultation and assessment has taken place, the consultation fee is not refundable.
• If you pay at the clinic on the day of your visit, no payment is taken for a cancelled appointment.

05Treatment sessions and packages

• Payment for a treatment session that has been delivered is not refundable.
• If you purchased a session package and wish to stop, please contact us. Unused, prepaid sessions may be refunded or adjusted based on the package terms shared with you at the time of purchase, after accounting for sessions already used.
• Where a payment plan applies, any adjustment will follow the plan terms you agreed to.

06If we cancel or reschedule

If Southern Spine needs to cancel or reschedule your appointment, for example due to clinician unavailability, we will contact you as early as possible and offer a new time. If you prefer not to rebook, any advance payment for that appointment will be refunded in full.

07How refunds are processed

• Approved refunds are made to the original payment method, or by bank transfer or UPI where the original method cannot be used.
• Refunds are typically initiated within 7 working days of approval. The time taken to reach your account depends on your bank or payment provider.
• Please keep your payment receipt, as we may need it to process your request.

08How to request a refund

Contact us by phone or email with your name, phone number, appointment date and payment details. We will review your request and confirm the outcome with you.